![]() This new insight report opened another avenue of business with this customer that helped lead to doubling our business revenue. ![]() Download the app for free and enjoy end-to-end encryption, voice and video calls, group chats and more. Result: As a result, the implementation was successfully delivered with a customer feedback score of 9.5 out of 10. WhatsApp for PC 2.2401.3.0 WhatsApp client for Windows. WhatsApp from Meta lets you chat, call and share status with over 2B people in more than 180 countries. I delivered these insights to the executive board in a thorough report, and they were delighted to hear the strengths and opportunities of their organization. And third, a byproduct of the customer feedback actually revealed insights to other opportunities in their organization. In fact, these sessions are now used as a standard practice for all future implementations, which there have been three of at this size. I took the action of creating monthly office hours and twelve continued education sessions on the product. Second, I wanted to make sure our users knew the “why” behind this change. I also had the survey translated to 10 different languages, covering all 36 countries. Learn how to install or remove WhatsApp from your Android, iOS or KaiOS device in a few simple steps. Get WhatsApp Beta and you’ll be one of the first to try updated features and share feedback about the new app. Select a device to learn more about this feature. It’s simple, reliable, and private, so you can easily keep in touch with friends and family. This feature isnt available on the web app, but it is available on these devices. This was above and beyond because this was collected quarterly in the past. WhatsApp is a free messaging and video calling app used by over 2B people in more than 180 countries. First, I created a customer feedback mechanism on a weekly basis. Knowing that, I formulated a plan to take these three actions. Success would be measured in a monthly satisfaction survey, as well as a joint report to their executive leadership board once a quarter.Īction: This was not my first implementation, but the first of this scale. Task: The challenge and task ahead of that year was to successfully implement, onboard, and train roughly 500 users, in all 36 countries of this company to use our product. Add to WhatsApp: Look for an 'Add to WhatsApp' or '+' button within the app. In this role, I was in charge of successfully delivering software implementation to a $2 billion company, with 5,000 employees that operated in 36 countries. Download and install: Tap the 'Install' button. Situation: In 2020, I was a customer success manager at my previous company. Reference recent situations whenever possible.įor example, your interviewer might ask: “Provide an example of a time you exceeded customer expectations.”īelow is how you might respond to this question using the STAR method and applying applicable data. When you answer interview questions, ensure your answer is well-structured, and provide examples using metrics or data if applicable. Data points give the interviewer a better picture of the context, risks, and visibility of the example.Īmazon is a data-driven company.
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